Family Handbook

As a participant in the Roads Program, you have the right to:

• Be treated with dignity and respect.

• Have your privacy and confidentiality protected.

• Make informed choices about your care and services.

• Be involved in creating your own service plan.

• Receive support that respects your individuality and preferences.

• Be safe from harm or mistreatment.

• Voice concerns or complaints without fear of retaliation.

Along with rights, there are responsibilities. As a person who chooses to participate in our program, you are responsible for:

Participating in the planning of your services.

• Exploring activities available to you.

• Letting people know if and when you need support (if it isn’t easy for you to do, you can ask others you know to tell us).

• Listening to others.

• Respecting the rights of everyone, including program participants and support staff.

• Following through on your commitments and schedules.

• Letting staff know of any health or safety concerns you have.

• Learning what to do in case of an emergency.

It is important to us that you are involved in planning your service. We involve you in the Person-Centered Plan (PCP).

The PCP is very important because:

People listen to what you want.

• They ask what you need to do to get there.

• It is decided how we can best help you.

• You can choose to have someone come to the PCP meeting if it is hard for you to tell others what you want.

Once your plan is discussed, staff will write it down, including:

• Your strengths and needs (for the first plan, followed by a review of progress).

• Your goals (things you want to do).

• What everyone will do to help you achieve your goals.

• How long it might take to achieve your goals/plan.

A copy of the PCP is given to you and to the people you have chosen. A copy is also kept in your binder at the program. Staff will refer to it regularly to help guide your progress. Your PCP is reviewed annually to set new goals or adjust existing ones

You will be involved in planning activities that support your goals. You will be asked to:

• Participate in your Person-Centered Plan (PCP) meeting.

• Choose activities that will help you learn new skills or maintain existing ones.

• Plan which activities will help you achieve your goals.

We will support you in developing skills at a pace that works for you. We believe in building your strengths while fostering new abilities. Our goal is to help you gain independence and confidence through structured, supportive experiences.

Your safety is our priority. We have comprehensive safety protocols in place to protect you while you participate in activities. Staff are trained in emergency response and will guide you to safety if needed. Please follow their instructions at all times.

We support participants in managing their health needs. If you require assistance with medication, please inform our staff. We will work with you and your healthcare providers to ensure safe and accurate administration.

If you encounter a problem or have a concern, you are encouraged to speak with a staff member or program coordinator. We take all concerns seriously and will work with you to resolve issues promptly and respectfully. You will not face retaliation for raising a concern.

Your personal information is kept confidential and secure. Only authorized personnel have access to your records. We respect your right to privacy and will never share your information without your consent.

We provide safe and reliable transportation to community activities. Staff are trained to assist you in and out of vehicles safely. Please inform us of any mobility or transportation concerns you may have.

We promote a respectful and safe environment for everyone. We expect participants to engage in activities in a way that respects others. If you have difficulty with behavior management, we will work with you to find strategies that help you feel supported and safe.

We will support you in learning new skills and participating in community activities. Here are a few examples of community-based activities you might enjoy:

• Visiting the IMAX theatre.

• Playing miniature golf.

• Attending music in the Square.

• Going blackberry picking.

People choose to develop different skills, and we strive to support your individual interests and goals. Here are some areas you may want to work on:

• Communication

• Self-Advocacy

• Choices and Decision-Making

• Daily Living and Life Skills

• Transportation

• Artistic Self-Expression

• Emotional Regulation

• Literacy and Reading Skills

• Physical Fitness

Your involvement in the Roads Program means being part of a supportive community that values your unique journey. We are here to help you succeed and grow in every way possible.