Concerns and Complaints

We know that sometimes when people spend time together, they may disagree. For example, you and your family might disagree with a decision that affects you. If you or the people in your life feel this way or disagree with something, there is a way to help everyone involved to openly talk and revolve issues.

If you have a concern, we make every effort to treat the people we support, family members, and community members fairly and respectfully. There may still be times when you feel you need to raise a concern in a formal way.

  • Talk to the person you have having a problem with or talk to the program team lead to find out what can be done. If it is about another person, the two of you might decide to meet the person involved so that you can talk about your concern. You may ask a friend, family member, or other advocate for help to deal with this concern. If you wish you can make a complaint in writing.

    You can:

    • Send a letter to Community Inclusion Consulting Inc, PO Box 42089, 220 Oak Bay Avenue, Victoria, BC, V8R 6T4

    • Fill in one of our “complaint resolution” forms, available at the program site.

    • Send an email to Executive Director (nicala@communityinclusion.ca) or speak to the office directly by calling 250-592-7755 and ask for the Executive Director

  • Unless urgent, the Executive Director will contact you within 2 working days of learning about your complaint. We will look into your concern and share with you what we find out and how we are going to resolve it. This will be done within 10 working days or you will get an update of what has been done so far. If the issue is not reolved or if your are still not happy with the results, we might suggest you take your concern to a CLBC quality services analyst at 250-952-4203.

    They will try to resolve your complaint using their process.

    You may also want to take your complaint to the following: